Also, because of the intuitive nature of Kahootz, very little consultancy, if any is needed. You can do the setup yourself without any special IT training.
But if you do get stuck, you have our Knowledgebase and support team who are on hand to answer any questions you may have, so you and your clients can get the most out of using the portal.
Adding content
Content should be at the heart of your portal. Without it, your clients have no reason to participate and work closely with your organisation.
Our document management facility is a key part of this. You can easily share documents and ask for feedback from your clients in one place.
This is a good starting point. However, our platform allows you to take collaboration further by providing:
Surveys – You can use surveys to gather feedback from clients on which new features to prioritise and analyse the results in real time.
Blogs – Keep your clients up to date with the latest news about your organisation.
Dashboards of key information – Using our in-built report writer, you can show your clients the data that’s most important to them.
Forums – Create separate engaging forums about the topics closest to your clients’ hearts and watch their engagement with your organisation grow.
Unlike other providers that set rigid templates, Kahootz’s flexibility allows you to build your own client portal, using only the tools you need to meet your objectives.
Permissions
No doubt, your organisation will have hundreds of clients.
Each one has their own view about which new product features should be prioritised and will be keen to express their thoughts.
However, this can cause issues. Some of your clients will struggle for their voice to be heard with so many other users in your portal.
That’s not all. With commenting so open, users from one client can see comments from another. This could cause problems if a client was to complain about your service for example.
The solution many vendors offer is to create a separate site for each client. However, this can be costly, especially if you’ve have hundreds or thousands of clients.
Fortunately, you can separate clients within a single Kahootz site. This is achieved by the offering comprehensive access controls at the following levels:
You should now be ready to launch your own client portal. It’s simple to get started straight away, with our free, no obligation 30-day trial.
However, if you would prefer a walkthrough of Kahootz, please don’t hesitate to request a demo or contact us today for more information.
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